ERP Supporter

at  Hempel

Hempel has an ambitious goal of shaping a brighter future with sustainable coating solutions and doubling Hempel by 2025. With entities in more than 60 countries, Hempel is truly global company, where you have a great chance to participate in projects that will grow your skills and further shape your career path.
In Group Digital we aspire to be a trusted partner in leveraging technology to enable our company strategy. Our ERP Support team consists of 7 team members working on D365 system. As a ERP Supporter based in Gdansk, Poland, you will play a crucial part in ensuring smooth operations by effectively managing digital processes. If you thrive in a fast-paced environment and have a strong background in IT processes, this opportunity is perfect for you! We are looking for a specialist, who would be interested to work with Supply Chain and Logistics area.

Responsibilities

• Provide global ERP support within Dynamics AX/D365 FO ERP system (Finance, Sales, Supply Chain modules)
• Ensure efficient and customer-focused Digital support aligned with agreed service level (you will work with our internal employees)
• Correctly triage, categorize and priorities incoming incidents/service requests/problems/changes (we are working on ServiceNow Service Management Platform)
• Maintain Dynamics AX/D365 FO system parameter configuration, the knowledge base, SOPs and analysis of business processes and user guides
• Test AX/D365 FO system functionalities after changes implementation and new releases
• Seek effectively solutions and knowledge from various sources (internal & external knowledge bases)
• Document business processes and maintain knowledge base
• Closely cooperate with all Hempel Digital departments, Hempel suppliers and external partners

Qualifications

• Formal education as well as industry, professional, product or functional experience is desirable
• English language level (min. B2, C1 preferred)
• High computer literacy (Microsoft products (Dynamics AX 2009 or Dynamics 365 FO)
• Minimum 1 year of documented work experience within ERP systems
• Good understanding of business processes
• Capable of understanding business problems and ability to transform requirements into Digital solutions

Competences

• Strong problem-solving skills
• Team-player is a MUST :) (we have very strong team work culture and knowledge-share practice)
• Courage to fail and learn from failure
• Ability to work in a fast paced environment
• Organized and well-structured

What we offer

• Competitive salary with annual bonus
• Financing for a private health care package
• Group insurance
• Co-financing for Multisport card funding
• Long holidays extra pay
• International and non-corporate work environment
• Access to Hempel Academy platform
• Team building activities
• Christmas gifts

Additional information
Our office is located in Gdansk, Poland. To apply for this role, please submit your CV in English.
Global career possibilities
In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to create the right conditions for personal and professional development. Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together to influence our road ahead. We want you to be part of our growth journey and of a great, global family.
Application due
2024-04-30
Seniority Level
Associate
Job Functions
Information Technology, Supply Chain
Industry
Chemicals
Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity

• Provide global ERP support within Dynamics AX/D365 FO ERP system (Finance, Sales, Supply Chain modules)
• Ensure efficient and customer-focused Digital support aligned with agreed service level (you will work with our internal employees)
• Correctly triage, categorize and priorities incoming incidents/service requests/problems/changes (we are working on ServiceNow Service Management Platform)
• Maintain Dynamics AX/D365 FO system parameter configuration, the knowledge base, SOPs and analysis of business processes and user guides
• Test AX/D365 FO system functionalities after changes implementation and new releases
• Seek effectively solutions and knowledge from various sources (internal & external knowledge bases)
• Document business processes and maintain knowledge base
• Closely cooperate with all Hempel Digital departments, Hempel suppliers and external partner