ERP System Software Assistant

at  Jobs4All

Providing application support to users Answer, Identify issues and Provide suggestions and long-term solutions
To provide proactive support to internal staff, and external customers: Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
Investigate and analyse system issues to determine cause of issues and appropriate corrective action
Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
Pre and post information systems implementation, and support with process owners
Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution pertaining to new, existing projects, types and Sub Types
Review and recommend continuous improvement of the systems and support processes
Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
Maintain data quality and integrity within the system
Ensure all critical services/systems are monitored
Provide clear, professional, informative and appropriate communication to colleagues, customers and suppliers
Carry out system maintenance tasks and processes to agreed schedules
Supplier management: Manage relationships with approved suppliers 1st/2nd level support
Log calls
Assign priority to calls low, medium, urgent, high, critical
Update system in real time
Problem analysis – identify recurring problems and report in weekly meeting Alert Management
Use and update the knowledge base of the system.
Diploma / Certificate in Information Technology: System support or similar
Solid experience of supporting and maintaining production computer systems in a customer facing support environment of at least 5 years
Experience in database systems, reporting and query tools
Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
Effective time management skills and ability to prioritise work assignments
Analytical
Ability to solve problems
Able to build and maintain business relationships
Desire to learn and grow within the organisation
Strong team player
Between 5 - 7 Year

Please refer the Job description for details