ERP System Support Specialist

at  MOORE

Do you want to contribute to highly respected agencies serving some of the nation’s most prominent and beloved nonprofit organizations? If so, read on about Moore’s Workfront System Administrator role. Moore is the largest direct marketing firm in the country dedicated to the nonprofit, government, and association sectors. Learn more about us at www.wearemoore.com.

SKILLS/ABILITIES:

• Strong customer service skills. Focused on client’s objectives and attentive to the needs of users.
• Working knowledge with ERP systems and support, EPS (EFI) iQuote and Monarch strongly preferred.
• Strong knowledge of VMware, Windows Servers, NAS Administration (preferably Synology), CRM (preferably Odoo), and end user support/helpdesk.
• Strong understanding of technical troubleshooting methodology.
• Previous experience with Backups, preferably, Veeam, Synology Hyper Backup, Backblaze B2.
• Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
• Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
• Strong documentation skills.

• Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
• Assist with the development and maintenance of the disaster recovery, business continuity and resiliency plans.
• Identify and coordinate installation, upgrades and ongoing support of software packages across organization.
• Provide effective and responsive service when requested.
• Plan, implement and review upgrades of any existing applications, ensuring minimal disruption to service delivery.
• Trains technical staff in how to use new software and hardware developed and/or acquired.
• Maintains security and protects systems from unauthorized use, acts of nature and user abuse.
• Upon approval for the IT Manager, coordinates and executes changes that increase performance and availability.
• Ensures high availability and acceptable levels of performance of mission critical ERP computer resources.
• Provides up-to-date system documentation and inventories.
• Coordinates related vendor support contracts for hardware or software.
• When necessary, works in concert with software and hardware vendors for problem resolution.
• Ensures integrity and availability of data through continuous assessment of data backup operations.
• Provides advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
• Coordinates and communicate closely with management and help desk during all unplanned outages.
• Works with other members of the technology team as necessary to resolve issues or assist with projects as assigned.