ESAC Patient Pathway Coordinator

at  Royal United Hospitals Bath NHS Foundation Trust

The post holder will be required to provide a comprehensive administration service to support the reception booking team, consultants and clinicians in the General Surgery Department but primarily within the ESAC team (Emergency Surgical Ambulatory Care). You will work in association with the clerical teams to provide a central point of communication for patients and staff.
Provide a complete medical administrative service including RTT, patient correspondence and editing and formatting letters.
To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate.
To book ESAC clinic appointments as detailed by the Nurse Practitioners and upload any documents as necessary.
To deal with incoming correspondence, using initiative as appropriate to expedite issues and administer patient appointments when necessary.
Administration of the referral to treatment patient pathway (RTT) including checking patient outcomes are recorded accurately on CernerMillennium and ensuring incorrect coding is rectified.
Reviewing letters, outcome forms and other documentation to confirm RTT clock start and stop dates when require.
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please find attached to the vacancy a detailed person specification and job description for further information about this role

Please refer the Job description for details