Estate Services Officer

at  Brunelcare

Do you enjoy working with a variety of people? Are you passionate about providing great customer service? Are you looking for a role where every day is different?
If so, apply to join Brunelcare today as an Estate Services Officer and be part of something more!

ABOUT US

Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

This varied role involves working across our sheltered housing sites either in the north or south of Bristol. You will be responsible for delivering an efficient and effective Estate Management Service, act as a point of contact for residents and provide an on site presence to support residents with their housing needs. You’ll also:

• Coordinate and support on site cleaners, or contractors, to ensure that sites’ communal areas are kept clean and tidy.
• Carry out Tenancy Audits and deal with wellbeing/no response calls along with various Housing Management functions.
• Carry out Estate Inspections every 6 weeks on each site in your area to ensure that communal areas are maintained and free from hazards.
• Provide effective advice to internal and external customers through a variety of channels, whilst adhering to data protection policy.
• Ensure on site communal facilities, including guest rooms and laundries are operational and looked after.