Estates Information Management System (EIMS) Manager

at  University of Glasgow

JOB PURPOSE

Manage the implemented EIMS (Estates Information Management System) and develop updates and improvements to the system as it builds to maturity.

This is a specialist role that has the following key job purposes:

• Leading and assuring an effective management of the EIMS
• Integrate continuous improvement in process design relative to the Estates data strategy.
• Deliver specialist support in operating the EIMS to meet the Operational model in Estates.
• Analysing and reporting output data trends from EIMS in support of best-in-class service delivery
• Managing interfaces with non-Estates systems e.g., Supply chain

MAIN DUTIES AND RESPONSIBILITIES

1. Key focal point with the EIMS delivery partner to maintain, update and develop all processes and systems.
2. To analyse system change requirements post implementation, taking into consideration other Estates systems (Contractor portals, Agresso, CIMAS etc) and developing the system to represent a customer user experience that allows all incidents to be recorded effectively through the EIMS. Continuous improvement is key in this role.
3. To measure and analyse user feedback to build in a continuous improvement cycle in the system delivery.
4. This role will work closely with the Support Service Desk Manager in providing data and trend analysis reports to enable effective customer service delivery.
5. Support the Operational teams in providing data and trend analysis on maintenance activities to enable effective Estates management and planning.
6. Key in supporting user queries and resolving while ensuring training is delivered for all users including all supply chain contractors and ensuring there is a strong link with IT to resolve matters quickly.
7. Ensuring the EIMS and interfaces with systems e.g., Ivanti, Agresso, Supply chain are managed in line with data governance requirements. These duties would require guidance and close working with IT.
8. To organise own workload within the development and management of the suite of modules within the EIMS.
9. To manage and maintain the documented business processes and develop innovative EIMS redesign to support to future client needs using problem solving techniques.
10. Ensures the EIMS provides planning, prioritising, scheduling and coordinating workflow processes that supports team leads in the delivery and development of new projects.