Estates System Support Officer

at  Lancashire Teaching Hospitals NHS Foundation Trust

We are looking for a highly organised individual to join our exceptional Building Department within Estates Services at the Royal Preston Hospital .
As a Trust, we are committed to promoting and encouraging professional development . We provide an environment where individuals with relevant experience can further their careers through education and training .
In this role, you will be responsible for running monthly activity reports to monitor performance for both reactive and planned maintenance work. You will help plan and schedule all preventative maintenance (PPM) jobs ️, including both statutory and non-statutory tasks. Additionally, you will respond to queries, challenges, and faults raised by customers and users of the Facilities Management Software systems .
You will liaise with various suppliers and finance departments to handle orders, invoice queries, and payments . Effective organisation and management of your own workload will be crucial, and you will also support the Front of House maintenance team.
You will be part of a small team to assist the Estates Information Analyst across the full range of their duties ensuring that works are delivered to an agreed quality, cost and within agreed time parameters.
This role is responsible for providing call logging, analysis and resolution services for service users.
You will respond to difficulties and faults raised by customers using Facilities Management Software systems, help plan preventative maintenance work, order materials when required, keep up to date all training records, provide administration support and telephone cover for colleagues within the Estates, Facilities & Capital Division. You will also ensure that the Facilities Management and Mobile Task Management Systems are kept up to date and accurate in terms of calls logged and completed.
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Ensure that the Facilities Management, (FM First), and
Mobile Task Management Systems are kept up to date and
accurate in terms of calls logged and completed, and that
notes and supporting documentation are added to the
system as necessary ensuring job feedback.
Running off monthly activity reports in respect of
performance for both reactive and planned maintenance
work.
Help plan and set up all preventative maintenance, (PPM’s)
jobs, both statutory and non-statutory.
Respond to difficulties and faults raised by customers and
users of the Facilities Management Software systems.
Organise priorities and deal with maintenance requests,
providing call logging, analysis and resolution services for
service users in relation to all estates issues.
Provides an efficient telephone helpline service, dealing
with requests from customers/clients for a range of services
delivered by the Directorate, i.e. building, engineering,
waste management etc.
Liaises with various Suppliers/Finance regarding raising
orders, invoice queries, payments etc.
Processes stock/non-stock requisitions via Oracle system.
Ensure adequate stationery stock levels are available and
kept secure for the department.
Ensures that monthly Staff Attendance Record is accurately
recorded and submitted within Health Roster in the
necessary timescales, including the coordinating of
additional hours, on-call hours etc. for all departmental staff.
Organise and keep up to date all departmental training
records
Provides training and mentorship to new starters and
colleagues as required, which includes discussion,
explanation, shadowing and practical demonstration
Manages correspondence within the department, open
incoming mail, sort, collate and arrange distribution.
Arranges meetings and manages appointments.
Word processing of contract and other documents in
addition to general correspondence.
To assist in the production of reports and carries out filing,
photocopying and laminating of documents.
Manages and develops filing systems within the department
Develop and maintain effective working relationships with
managers, colleagues, contractors and trust wide service
users.
Provide managerial, technical and operational advisory
support to the maintenance staff and contractors to the
Trust.
Provide operational advisory support to Trust staff and
managers to ensure compliance with all safety standards
and procedures
Replies to routine correspondence on behalf of the
management team, prepare agendas, take formal minutes
at meetings for distribution to external and internal contacts,
research information for reports and pre-meeting briefings.
Deals with verbal, written and face to face
enquiries/complaints across the range of services (i.e.
engineering and building maintenance and general facility
issues) from patients, visitors and staff, in a diplomatic,
sensitive and professional manner. Complicated
information to be communicated with various internal and
external contac

Please refer the Job description for details