EUC Engineer
at Cognizant
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 17 Aug, 2024 | Not Specified | 18 May, 2024 | 3 year(s) or above | Intune,Information Technology,Public Sector,Computer Science,Windows,Customer Service Skills,Macos,It Support | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Description:
We are looking for a EUC Engineer to join our team to provide technical support for MDM, an identity & access management solution coupled with single sign-on. The ideal candidate will have experience in cloud operations, troubleshooting, incident resolution, and providing IT support to customers.
REQUIREMENTS:
- Experience in cloud operations, troubleshooting, and incident resolution
- Knowledge of Azure/AWS and its services
- Familiarity with Tanium platform and its modules
- Ability to work with principal vendor counterpart on operative issues
- Bachelor’s degree in computer science, information technology, or a related field
- ITIL foundation certified
- Azure administrator associate or expert level certification
- 3+ years of experience in providing IT support to customers, preferably in a government or public sector setting
- Familiarity with various IT products and services, such as Windows 11, MacOS, Intune, Tanium, Cloudflare
- Knowledge of the Singapore Government Tech Stack (SGTS) and its components
- Proficiency in various IT software and hardware, and network security practices
- Ability to diagnose and resolve technical issues using various tools and methods
- Excellent communication, interpersonal, and customer service skills
- Ability to work independently and collaboratively in a fast-paced and dynamic environment
- Ability to prioritize and manage multiple tasks and deadlines
- Willingness to learn new skills and technologies
LI-JM1
Responsibilities:
- Monitor software releases by toolset product principles
- Provide L2 support and maintenance in the production environment
- Perform planned monthly or ad-hoc OS/Security patching for monitored platforms
- Troubleshoot and resolve incidents in accordance with incident management and expected service levels
- Create and maintain up-to-date documentation
- Coordinate with Resolver Group to resolve incidents affecting availability
- Attend to users physically if needed
- Provide technical support to customers who use various IT products and services, including Windows 11, MacOS, Intune, Tanium, Cloudflare, via phone, email, chat, or remote desktop
- Escalate complex or unresolved issues to the relevant parties or vendors
- Document customer queries, issues, and solutions in a clear and concise manner
- Monitor and report on the performance and usage metrics of the IT products and services
- Provide feedback and suggestions to the product development teams to enhance the functionality and user experience of the IT products and services
- Stay updated on the latest features, updates, and best practices of the IT products and services
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Computer science information technology or a related field
Proficient
1
Singapore, Singapore