EUC Engineer

at  SCC

SKILLS AND EXPERIENCE:

• Good knowledge of Microsoft desktop operating systems
• A customer-orientated approach with excellent communication and organisational skills.
• Ability to effectively influence and negotiate with personnel at various organisational levels.
• Strong analytical, creative problem solving and planning skills to achieve results.
• Ability to manage & create documents which are professional & articulate.
• Ability to handle difficult and demanding customer environments.
• ITIL awareness

ABOUT US

SCC is Europe’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

IF YOU ARE SELECTED FOR INTERVIEW, AND NEED ANY REASONABLE ADJUSTMENTS MADE FOR YOUR INTERVIEW, PLEASE LET THE SCC TALENT ACQUISITION TEAM KNOW, AT THE POINT OF SCHEDULING.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life

ROLE PURPOSE:

The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer’s IT users, meeting service level agreements and customer expectations.
The role will involve incident and request management at the customer’s sites. Activities will include installation, trouble-shooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user’s workplace and formal verification of user acceptance.

KEY RESPONSIBILITIES:

• Incident and request ownership and management
• Second Line support for software and hardware fault resolution
• Installation, moves and addition services in relation to IT equipment on customer sites
• Contribute to activities of all onsite SCC teams as required
• Software installation and remediation
• Analysis of IT tickets, prioritising accordingly
• Follow local asset management policies and procedures
• Planning and direction of own activities with minimal management supervision.
• Meet or exceed the SLA commitments
• Contribute to activities of all onsite SCC teams as required
• Proactive search for improvements & ensuring these are captured & progressed
• Work with onsite management to develop and improve the service being provided
• Adhere, at all times, to company policies and procedures
• To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations