Euronext Securities - Executive Account Management Internship

at  Euronext

Borsa Italiana Spa, the company responsible for the organization and management of Italian financial markets, provides an internship opportunity in Euronext Securities, leading provider of efficient and secure financial market post-trade services, across pre-settlement, settlement, custody and asset services. The internship is within the Executive Account Management Team.
The Executive Account Manager Intern is responsible for a range of activities designed to achieve a high service level and client satisfaction.
Workplace: Milan, Piazza degli Affari 6
Key Responsibilities

In particular the person in this role will be in charge to:

• Support the main Executive Account Managers in acting as unique operational contact entry point for all their assigned clients (Tier 1 & 2 Custodian Banks);
• Manage all clients queries related Settlement, Custody and Fiscal topics on an effective way and within the agreed deadlines defined in the SLA;
• Address all queries related topics not covered by the team to the right internal departments making sure that a proper answer is provided to the clients within the agreed deadlines defined in the SLA;
• Track all queries received from the clients and the answers provided to them through our ticketing tool;
• Analyze on a weekly/monthly basis the statistics related the queries received from the clients in order to find possible trends and/or improvements to be carried out to optimize the relationship with the clients;
• Prepare all the necessary documentation to support the Relationship Managers in the Service Reviews that will be conducted during the years with the clients;
• Bring new ideas and concrete implement them during the year in terms of possible improvements in order to innovate current procedures and facilitate the day to day job.

Candidate Profile

The ideal candidate has:

• Master Degree in Economics/Finance
• Excellent analytical and quantitative skills
• Team working attitude
• Precision
• Proactivity

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects

• Support the main Executive Account Managers in acting as unique operational contact entry point for all their assigned clients (Tier 1 & 2 Custodian Banks);
• Manage all clients queries related Settlement, Custody and Fiscal topics on an effective way and within the agreed deadlines defined in the SLA;
• Address all queries related topics not covered by the team to the right internal departments making sure that a proper answer is provided to the clients within the agreed deadlines defined in the SLA;
• Track all queries received from the clients and the answers provided to them through our ticketing tool;
• Analyze on a weekly/monthly basis the statistics related the queries received from the clients in order to find possible trends and/or improvements to be carried out to optimize the relationship with the clients;
• Prepare all the necessary documentation to support the Relationship Managers in the Service Reviews that will be conducted during the years with the clients;
• Bring new ideas and concrete implement them during the year in terms of possible improvements in order to innovate current procedures and facilitate the day to day job