European Female Customer Relation Management Coordinator

at  SYMED

We are a well-known company in UAE seeking a EUROPEAN FEMALE Customer Relation Specialist. The applicant should be professional, skilled, and presentable. Fluent in English is a MUST.

SKILLS:

• 1+ years of hands on administrative support experience
• Proficiency in MS Word, MS Excel and MS Outlook a must
• Excellent communication skills – written and verbal
• Ability to prioritize projects and strong problem-solving skills
• Good research skills and attention to detail.
• Working knowledge of computer operating systems.
• Proven ability to work both independently and as a member of a team.
• Excellent customer service skills.
• High level of accuracy and organization.
• Provide outstanding customer service to improve customer satisfaction and relationship.

• Listen and respond to customers’ needs and concerns.
• Organize the Team schedules on daily basis.
• Provide information about products and services.
• Record details of customer contacts and actions are taken.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Update customer information in the CRM database during and after each call.
• Compile reports on overall customer satisfaction.
• Manage customer records and perform data entry.
• Provide general administrative and clerical support including mailing, scanning, faxing and copying
• Prepare and modify documents including correspondence, reports, drafts, memos, and emails
• Schedule and coordinate meetings, appointments and travel arrangements for the General Manager.