Evening Hotel Front Desk Receptionist

at  The Merchant

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$16 - $18 hourlyResponsibilities:

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Identify and respond to guest needs creatively
• Assist with the creation and preparation of the breakfast program

Qualifications:

• 1+ year of hotel industry experience or related job preferred
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• To be considered, applicants must be available to work weekends and evenings

About Company
Rum, pepper, and a little bit of mystery… The Merchant, Steeped in Salem’s shipping port, with a dash of whimsy, our Salem, MA hotel’s name and tagline pay homage to Joshua Ward, the post-Revolutionary sea merchant and privateer who commissioned the stunning federal style building that today houses our Salem boutique hotel.
A historic gem, located in the heart of downtown, The Merchant’s playful design and ambiance pay homage to the rich history of the town, while offering guests updates in a luxurious, relaxed setting.
The Merchant, a LARK collection hotel. Lark Hotels embrace the locations they are in - but in playful, unexpected ways. Think ‘sense of place’ with imagination and a touch of mischief.
As our guest, you are invited to experience modern luxury in the heart of iconic destinations. To feel the pull of a nostalgic getaway while surrounded by today’s amenities. To find attentive service when you want it and privacy when you don’t

• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Identify and respond to guest needs creatively
• Assist with the creation and preparation of the breakfast progra