Event Sr. Technical Lead Audio Visual - Caribe Royale Orlando, FL
at Encore Global
Orlando, Florida, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Jul, 2024 | Not Specified | 09 Apr, 2024 | 2 year(s) or above | Completion,Customer Base,Customer Service | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
POSITION OVERVIEW
The Sr. Technical Lead, Htl & Br is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.
JOB QUALIFICATIONS
- Bachelor’s Degree is preferred.
- 2+ years of field experience in specialty area is required.
- 2-3 years of customer service or hospitality experience is preferred.
- Technical level 200 Certified. New Encore team members must be certified by their location within 30 days.
- Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video)
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
Responsibilities:
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/client relationship.
Training/Staff Development
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
Equipment Maintenance
- Assists team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
REQUIREMENT SUMMARY
Min:2.0Max:3.0 year(s)
Hospitality
Hotels / Restaurants
Hospitality
Graduate
Proficient
1
Orlando, FL, USA