Events and Hospitality Executive

at  Hartley People

Hartley People Recruitment in partnership with our client are taking applications for someone who thrives on creating unforgettable guest experience and has a stellar history of bringing to life phenomenal events in the role of Events and Hospitality Executive based in Waterford.

QUALIFICATIONS & EXPERIENCE

• Minimum of three years of hospitality experience, preferably as an events or wedding coordinator.
• Demonstrated strong attention to detail.
• Availability to work weekends is essential.
• Passion for working collaboratively with people.
• Proficiency in computer skills and excellent communication abilities.
  For immediate consideration please email your CV in response to this job posting or email Sarah at sarah.dalton@hartleypeople.com or call 051-878813.
  Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent.

• Acquire a comprehensive knowledge of our attractions and the range of products and services offered.
• Collaborate with the Head of Sales & Marketing to efficiently manage and book all tour, group, event, and wedding reservations, maximising every opportunity.
• Ensure timely and accurate responses to all booking and guest inquiries, providing detailed information, quotations, proposals, and contracts for various events.
• Track and follow up on all inquiries using provided tools, maintaining thorough documentation of client communication.
• Accurately input all group bookings into the system, including relevant notes and rates.
• Manage all payment and billing information for each group, collaborating closely with the Accounts department.
• Uphold telephone etiquette and language standards.
• Conduct guided tours of the estate, actively upselling across all departments.
• Deliver exceptional customer care consistently, maintaining operational standards for smooth operation.
• Demonstrate proficiency in managing attraction ticketing, events, and reservations software.
• Produce a weekly forecast sheet for all events business, ensuring the computer system is regularly updated and accurate.
• Take responsibility for scheduling tour guides and liaising with catering partners to devise menus and set up requirements.
• Monitor guest feedback and conduct regular team briefings.
• Provide operational assistance for key events and arrange equipment hire as needed.
• Assist with managing guest accommodations as required, alongside performing other administrative tasks.
• Note that this list is not exhaustive, and you may be required to perform additional tasks aligned with your evolving role and the overall business objectives of the organisation.