Executive Director Administrative Operations

at  Providence

QUALIFICATIONS

• Completion of a master’s degree program in Health Administration or Business Administration, or Certificate in Healthcare Management preferred.
• 10 years business management and or leadership experience with strong strategy and operational background performing or managing complex projects to include experience in a healthcare environment recommended.

The Knowledge, Skills, and Abilities for a candidate to be successful in this position include:

• A willingness to commit to the philosophy, mission and values, and goals of the PSJH and their health care system including the ability to integrate the core values of justice, respect, compassion, excellence, and stewardship into programs and services.
• A record of functioning as a high-impact, low-ego leader who thrives in a team setting, motivated by the advancement of the organization, as well as representing a strong role model and mentor.
• Ability to display innovative thinking with vision. Displays excellent conceptual and planning skills appropriate to a position with responsibility for the total continuum of health care delivery services, a health plan, and medical groups. Is comfortable working in a role that influences versus direct leadership.
• Possession of a balanced understanding of clinical, business, and management requirements for various types of health care services, including knowledge of integrated delivery systems and managed care organizations.
• Superb interpersonal and communication skills to effectively engender confidence and trust.
• Tenacity and perseverance in the face of challenges and the ability to overcome obstacles to get things done.
• Ability to approach and deal with conflict creatively and constructively.
• Ability to visualize possibilities and see new perspectives without getting bogged down in details.
• Ability to simplify complex issues and make decisions without having all the facts.
• Ability to command credibility and drive outcomes at the highest level; able to operate effectively within a geographically dispersed organization.
• Ability to bring a start-up mentality with corporate know-how.
• Proven ability to lead organizations in the development and implementation of large- scale change efforts through influence - creating broad organizational buy-in, excitement and commitment.
• Good working knowledge of shared service partners and effective relationships, tech/systems savvy, etc. Ability to quickly develop relationships at all levels of the organization.
• Understanding of the sensitivity and timing of changes and the ability communicate the complexity and weight of change that is coming. Need to understand the audience and gain buy-in.

• Serve as an advisor and thought partner to the EVP, PCN and leadership team; partner to develop, articulate, and deliver an inspiring vision and future design for PCN.
• Plan, participate and facilitate the senior leadership team forums for PCN.
• Improve the function’s effectiveness by developing processes and forums that enable better execution, rhythm of the business, change management and communication, and effective meeting/process management.
• Participate in the regional Monthly Operating Reviews (MORs) to review the strategy and operating performance and commitments of the ambulatory regional leaders.
• Ensure effective budget management of the overarching PCN budget.
• Think strategically to solve complex problems, drive decision making and accountability, and ensure aligned commitment in a highly matrixed and complex organization, helping the team get to the best possible solution effectively and efficiently.
• Oversee critical strategic priorities and initiatives that are sponsored by the EVP, ensuring an integrated approach within PCN and with key partners across the organization; proactively identify, resolve, and elevate issues that may impact the successful execution of key strategies and initiatives.
• Collaborate with PCN leadership team to drive an exceptional experience for caregivers, inclusive of intentional visibility and engagement, recognition, regular cadence of leadership communication
• Attend meetings with or on behalf of the EVP in order to extend reach across the organization and with external audiences.
• Prepare and facilitate for EVP led meetings: accountable for ensuring that the meeting objectives are defined and achievable, team member preparation is appropriate, and leadership is well-prepared to meet with internal or external stakeholders.
• Lead through influence, working with team members across the organization.
• Serve as the advocate and change agent where current processes do not support our needs
• Lead Board Prep for Providence Medical Group Board and other sub-committees of the board as appropriate
• Lead special projects as assigned.