Executive Director, Foundation Operations

at  Providence

DESCRIPTION

Reporting to the President & CEO, the Executive Director of Foundation Operations and Services (EDSO) will provide strategic direction of central operations for the foundation, including oversight of Information Technology Services, Prospect Development and Research, Records and Gifts, Operations, and Organizational Development. Will serve as a key leader, working collaboratively with other senior leaders to oversee the areas of data governance, business intelligence, process improvement, information technology, compliance, policies and procedures, and budgeting.
As a member of SJHCF’s Executive Team, the EDSO coordinates operational planning with colleagues in Annual Giving, Development, Donor Engagement and Stewardship, Finance and Accounting, and Marketing-Communications, to optimize donor stewardship, prospect pipeline management, fundraising outcomes and overall operational efficiency.

QUALIFICATIONS

• Bachelor’s Degree in Related field (i.e., Business, Finance or Public Administration)
• Master’s Degree in a related field (preferred)
• Upon hire: Certified Fund Raising Executive (CFRE) (preferred)
• 12 or more years of experience in management of financial reporting, database management and/or related not-for-profit administration
• 9 years of demonstrated leadership experience
• 3 years of experience with relational databases and reporting tools
• Successful leadership in complex development or advancement operations, preferably within a medical center, higher education or research institution setting
• Proficiency with Blackbaud CRM, digital fluency with Microsoft software suite, Google suite, internet applications, etc. and other tech platforms
• Understanding of/background building data governance systems, as well as demonstrated ability to manage complex support systems
• Experience in building and refining complex, system-wide processes
• Knowledge of development or non-profit policies and procedures, and appreciation for effective organizational practices and governance
• Prior knowledge of fundraising essential
• Prior knowledge of healthcare fundraising priorities preferred
• Ability to work successfully in a deadline-oriented environment
• Strong interpersonal skills and the ability to interface with internal and external key stakeholders
• Excellent communication skills for building and maintaining executive-level relationships.
• Demonstrated ability to drive successful operational strategies and achieve measurable outcomes
• Excellent communication, negotiation, and presentation abilities
• Must be independent, accurate, and reliable
• Confidentiality in dealing with volunteers, donors, staff and other medical center personnel
• Ability and willingness to work occasional nights and weekends.

• Provide overall direction to all areas of development services, operations and organizational development to ensure accountability for results and conformance to foundation policy and procedures. Create a vision, set aspirational team and department goals, and develop a high performing team that effectively provides the organizational infrastructure that supports and maintains a best-in-class foundation.
• Assist the President in evaluating operational needs and proposing long-range plans and comprehensive solutions that consider both departmental and broader organizational needs.
• Provide strategic direction and support for all foundation technology resources, systems and data, including the current donor database (CRM), giving pages/forms, third-party processors, volunteer/donor platform(s), advancement reporting tools, online community, document imaging system, and other associated software.
• Ensure foundation has a long-range plan for strategic investments in technology and business solutions to position it as a leader in development and donor relations information services.
• Provide strategic direction and support to the records & gifts team leader to ensure accurate processing, recording, and receipting of incoming gifts, as well as ongoing administration of pledge commitments. Develop expertise in and work closely with partners in the finance & accounting team to ensure foundation adheres to state and federal regulations (including IRS and FASB) as well as industry standards (Donor Bill of Rights, AFP, CASE and AHP) related to gift processing and counting. Ensure foundation has a long-range plan for strategic investments in biographic and demographic data acquisition for constituents.
• Provide strategic direction and support to the leader of prospect management and research (PMR) to optimize the identification and dissemination of prospective donors to gift officers to expedite growth in major and principal giving. The PMR team actively monitors and assists in the management of development officer portfolios, to guide relationship management and ensure gift strategies are moving forward. Work with the PMR team to develop the foundation’s analytics practice.
• Ensures that data and list requests and reporting needs for SJHCF and health center partners are met with timely and accurate provision of information. Assures integrity in all areas of gift accounting and biographical donor/prospect information.
• Monitors the integrity of the information contained in the database and determines how to translate data into usable, actionable information for the formation and execution of fundraising and stewardship strategies and measures of success.
• Provide operational and technological support to the Donor Engagement and Stewardship team, to provide timely acknowledgments, stewardship reporting tools, accountability and communication.
• Provide strategic direction and support to entire foundation team to ensure that SJHCF implements best practices in welcoming, onboarding, training, engaging, and developing employees.
• Work closely with SJHCF leadership to ensure the foundation has the necessary infrastructure and support for long-range operational planning.
• Staffs committees as assigned.
• Maintains professional growth and development.
• Helps to establish and maintain departmental policies and procedures, objectives, improving organization performance activities, and patient/customer safety standards.
• Attends meetings as required.