Executive Housekeeper

at  Hyatt Regency Grand Reserve PR

DO YOU WANT TO WORK FOR A LEADING INDUSTRY THAT PROMOTES VALUES SUCH AS:

Empathy, Integrity, Respect, Inclusion, Humility, Experimentation and Wellbeing?
Mission of the position:
The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with company standards, as well as leading the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

Main responsibilities:

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all housekeeping and laundry leadership.
• Ensure compliance to company and brand training using the steps to effective training according to company standards.
• Conduct monthly department meetings with housekeeping staff according to company standards.
• Prepare associate Schedule according to the business forecast, payroll budget guidelines and productivity requirements.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to company S.O.P.’s.
• Ensure guest privacy and security by correctly following company procedures.
• Ensure implementation of all company policies and house rules.
• Train and review all “House Safety” rules and procedures with Housekeeping staff.
• Motivate, coach, counsel and discipline all Housekeeping leaders according to company policies and procedures.
• Lead and facilitate monthly all-associate team meetings, and any other functions required by management.
• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, associates and all other departments.
• Respond to emergency situations.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Conduct weekly walk through with General Manager and Property Engineer.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.’s, special guests and requests.
• Responsible for the preparation and sending of correspondence among other administrative functions.
• Performs additional related duties as assigned by executives.

Minimum requirements of the position:

• At least 7 years of progressive experience in a hotel or a related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 years of related experience.
• Supervisory experience required.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must have a valid driver’s license of Puerto Rico.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

We care for people so they can be their best!

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a key control system for the department.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Ensure the proper use of radio etiquette within the housekeeping department.
• Monitor and direct all housekeeping and laundry leadership.
• Ensure compliance to company and brand training using the steps to effective training according to company standards.
• Conduct monthly department meetings with housekeeping staff according to company standards.
• Prepare associate Schedule according to the business forecast, payroll budget guidelines and productivity requirements.
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to company S.O.P.’s.
• Ensure guest privacy and security by correctly following company procedures.
• Ensure implementation of all company policies and house rules.
• Train and review all “House Safety” rules and procedures with Housekeeping staff.
• Motivate, coach, counsel and discipline all Housekeeping leaders according to company policies and procedures.
• Lead and facilitate monthly all-associate team meetings, and any other functions required by management.
• Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
• Maintain a professional working relationship and promote open lines of communication with other managers, associates and all other departments.
• Respond to emergency situations.
• Focus the Housekeeping Department on its role in contributing to the guest service scores.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other associates.
• Conduct weekly walk through with General Manager and Property Engineer.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.’s, special guests and requests.
• Responsible for the preparation and sending of correspondence among other administrative functions.
• Performs additional related duties as assigned by executives