Executive Manager, Customer Due Diligence

at  WESTPAC BANKING CORPORATION

JOB DESCRIPTION

• Permanent role
• Sydney, Parramatta location
• Incredible opportunity to join the Financial Crime and Fraud Prevention team

HOW DO I APPLY?

Start here. Select the APPLY or button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au

The Executive Manager, Customer Due Diligence will be responsible for managing performance and implementing capability development strategies for team members, as well as playing an integral role in the facilitation and development of a cohesive team environment. You will ensure the effective management of all business processes, people, risks and dependencies across the team and optimise team member performance through objective setting, monitoring performance, coaching and developing to maximise their growth and potential. In addition to this you will:

• Manage the business using the Active Operations Management principles and disciplines (AOM) to deliver Operational Excellence.
• Demonstrate an operational understanding of business cost drivers within scope of influence and the proactive implementation of mitigating strategies.
• Analyse key performance indicators to successfully identify the required business management decisions to achieve optimal business outcomes.
• Develop and manage key internal stakeholder relationships to maximise customer experience.
• Provide subject matter expertise as may be required for all initiatives or projects for the relative functions/ processes

Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.

• We inspire our people and together we are creating better futures. It’s our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
• We empower our customers. It’s our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
• We make change happen in the community. It’s our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
• We deliver for our shareholders by creating better futures together. It’s our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us