Executive Manager, Real Time Payments Fraud & Scams Management

at  Commonwealth Bank

EXECUTIVE MANAGER, REAL TIME PAYMENTS, SCAMS & FRAUD

• You are a payments expert, customer obsessed, passionate and a big thinker
• We are #1 in market share for Real Time Payments
• Together, we can empower more Australians to achieve their financial goals

• Lead and develop the RTP product vision, and engagement with senior stakeholders/ business units to manage the delivery of product roadmap.
• Drive a coordinated approach across Business Banking and the Group to Scams & Fraud
• Oversee the implementation of Payment Friction throughout its lifecycle
• Manage a team comprised of payment product experts. Create a psychologically safe, inclusive and high-performance culture through a style of leadership that supports delivery of outcomes from a diverse group of people.
• Contribute to the broader Crew and Payment Domain outcomes by playing a key leadership role to ensure our squads and teams are able to deliver and achieve key outcomes. You will be involved in the development of the Crew Memo and providing input to prioritisation.
• Develop a strong understanding of Commonwealth Bank Real Time Payment and PaaS products, drivers of the business, both commercial and non-commercial. Stay abreast of external market trends (including economic, industry, competitor, consumer and technology) to inform our response to opportunities and threats.
• Be accountable for effective risk management through continued monitoring of, and implementing improvements to, the end-to-end Crew risk and control environment. This includes FCC, data, privacy and fraud risk management through timely identification and rectification of issues to a high quality to prevent future instances of similar nature.
• Drawing from your strong payments experience, a passion for outstanding customer experience and ability to solve complex problems, constantly push the boundaries to help deliver outcomes that fundamentally shift the customer experience and unlock more value.
• Be active in the broader product management community and constantly keep up to date with the evolving industry and innovations to hone your craft.
• Effectively engage and influence the Payments Leadership Team and senior stakeholders across the Bank to articulate and execute our strategy.
• Incorporate design thinking and analytics to inform product design.Manage performance of team to defined objectives including OKR tracking, etc.