Executive Resolution Manager

at  Intuit

OVERVIEW

Join the Office of the President (OOP) Executive Team as a full-time Executive Resolution Manager and be a part of our world class customer support team. OOP handles high velocity customer escalations on behalf of Intuit’s Executive staff by working directly with customers and collaborating internally across all of Intuit’s Business Units (BUs) in effort to quickly achieve issue resolution. Our team is an Ambassador to the Intuit brand and works to learn from trending issues to eliminate customer pain points for not only the customer who escalated, but for all customers facing the issue. We seek individuals who are passionate about delivering world-class customer experience and a deep commitment to influencing and driving systemic change throughout the ecosystem. Ideal candidates are detail-oriented, have extreme-ownership, bias for action and customer obsession mindsets, and have a thorough understanding of Intuit products and services

Please refer the Job description for details