Existing Business Account Manager

at  Bupa Global

Existing Business Account Manager
Job Description:

In this role you will be taking responsibility for creating, managing and maintaining relationships between Bupa and intermediary clients on behalf of Bupa Health Services. The products Bupa Health Services provide to businesses include Health Assessments, EAP, GP services, Flu Vaccinations and other wellbeing products.
You will be responsible for reaching KPI’s and reaching a set revenue target in term whilst guiding clients/brokers through products and full sale.
Whilst managing existing accounts you will seek out opportunities to cross sell other Bupa products in line with Bupa standards, putting them ‘at the heart of everything we do’ and support sales targets being achieved in line with business plans. You’ll comply with regulatory and legislative requirements as appropriate for role and support senior team members in delivering service improvement initiatives. You’ll also contribute to building a performance culture within Bupa through your own performance.
A typical day will be to provide quality client service to our customers in line with Bupa standards and reputation. You’ll need to make sure telephony activity requirements are achieved, including inbound service levels and abandon rates as well as outbound targets and achieve quality and volume targets as given in the business plan. Part of your role will also include presenting face to face via Microsoft Teams with brokers and/clients. The customers you engage with will largely be intermediary partners, company owners, CEOs, HR or People Directors. Customer email is also a significant part of the role and your customers will have your email address as part of your role as dedicated Account Manager.
You’ll continue to develop and maintain existing relationships with our intermediary partners as well as develop new relationships with new partnerships. This may be in the form of product training, continued touch points through-out the year and working alongside current business development managers for possible onsite visits.
You’ll demonstrate a thorough understanding of Bupa products and services and proactively sell to these to clients as suitable. You’ll be required to engage with clients. Provide quality advice and identify opportunities to sell Bupa products and services including, health assessments, primary care, occupational health, physio, employee assistance programme plus many more. You’ll also need to work with peers and colleagues across Bupa to draw upon all available resources. Utilise these fully to provide high quality service to clients and prioritise activities and tasks within agreed delivery timescales.
You will be the first point of contact to deal with reporting, analysing management information, quarterly/monthly service meetings, trend analysis, making recommendations on back of the MI available, complaints, retaining and expanding accounts and dealing with queries on contracts and service schedules. You will have the full responsibility to manage every aspect of the client and Bupa relationship as well as working with our Service Delivery Partners to ensure our clients get an excellent service.