Experience Consultant

at  Virgin Active

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience Consultant to join our Club teams, to provide an elite service to all our cub members and any visiting prospects.
As a Experience Consultant you you alongside your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.

EXPERIENCE

• Previous experience of working in a customer centric, target driven role (desirable but not essential).
• Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
• Good communication skills.

• Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
• Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
• Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Ensuring that all activity targets are met to achieve our desired net growth.
• Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
• Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
• Supporting the smooth operation of your club and consistently provide exceptional customer service to all.