Experienced Client Onboarding Manager

at  Atlas Assistants

Location: Remote
Job Type: Full-Time
Working hours: 9 am - 5 pm EST
Department: Client Onboarding, Atlas Assistants Core Team
Start Date: As soon as you’re ready!
Reporting To: Head of Client Onboarding
Monthly Compensation: Up to USD 6000 (gross) depending on experience

COMPANY DESCRIPTION:

At Atlas Assistants, we’re more than just a company; we’re a mission-driven powerhouse aiming to revolutionize the way entrepreneurs and visionaries in coaching, digital education, mentorship, agencies, and e-commerce reclaim their time. By offloading a million hours of work, we allow them to focus on what truly matters—innovation, family, and personal growth.
In just nine months, Atlas Assistants has doubled in size, and we’re on an upward trajectory to triple our client delivery team by the end of 2024. It’s ambitious, but then again, so are we.
Our ethos is to do great work, have fun, and always be growing!
If this mission excites you, then you’re who we’re looking for.

ATLAS CORE VALUES ARE:

100% Responsibility: We take complete ownership of our commitments, actions, and emotional reactions. We also commit to identifying and transforming our own limiting beliefs and patterns of behavior that may be holding us back.
We avoid blaming others and respect everyone’s unique experiences, understanding that our experience is ours alone and that others have their own experience.
Integrity: We operate from honesty, transparency, and consistency in our actions, and we are committed to aligning our actions with our purpose, values, and vision.
We commit to cultivating a sense of curiosity and openness to feedback, challenging our assumptions and beliefs, and seeking out diverse perspectives to help us grow and learn.
We understand that integrity is about being true to ourselves and our values, even when it may be uncomfortable or challenging,
Growth: We prioritize growth over comfort and commit to constant improvement. We seek intentional growth and strive to live each day better than the last.
Courageous Conversations: We openly address issues, seek help when necessary, give and receive feedback, and speak up, even when it’s uncomfortable. We absolutely do not gossip and have triangular conversations.
Master/ Mentor: We are dedicated to being the best at what we do. We master our craft, learn from our experiences, and teach others to shorten their learning process.
Proactive Resourcefulness: We take initiative to solve problems, even when we lack experience, with a “no matter what” attitude. We anticipate others’ needs and provide solutions. We pride ourselves in anticipatory care and think 2 steps ahead in service to those we work with.

ROLE OVERVIEW:

Your Mission, Should You Choose to Accept: As a vital player in Atlas Assistants, the Client Onboarding Manager (COM) oversees the heartbeat of our business—the Onboarding Team. You’ll ensure our executive assistants are perfectly matched with clients, fostering incredible relationships and seamless onboarding experiences, driving both client satisfaction and our overall growth.
By managing our incredibly talented team of Account Managers, overseeing and optimizing onboarding processes, and reporting directly to the Head of Client Onboarding, you’re at the forefront of delivering “ridiculously happy” client experiences through your leadership and strategic prowess.

KEY RESPONSIBILITIES:

• Client Relations: Be the linchpin for our clients, offering both proactive support and strategic insights while advocating for their needs and success.
• Onboarding Excellence: Lead clients and EA through our Atlas Onboarding Promise of a seamless onboarding process. Always seeking to improve and optimize onboarding processes based on client feedback.
• Team Leadership: Drive the success of your Onboarding Team through effective management, coaching, and development. Manage schedules, allocate workload, and ensure team capacity meets client demand.
• Continuous Improvement: Monitor and elevate the quality of service provided by EAs. Gather client feedback and work with cross-departments to drive product and process innovation.

In the role of Client Onboarding Manager, your contributions will be pivotal to our collective success. Here’s a snapshot of the key results we aim to achieve together:

• Client Satisfaction Par Excellence: Reach for the stars with client happiness, setting the bar high with exceptional Net Promoter Scores (NPS), stellar client retention rates, and glowing feedback. Your skill in managing the onboarding journey will not only meet but exceed client expectations, setting the stage for long-term success and partnerships.
• Seamless Team Synergy: Your knack for fostering clear, efficient internal communication and collaboration will be the lynchpin in crafting success stories. By ensuring every member of our team is aligned and engaged, you’ll be instrumental in paving the way for seamless client and executive assistant (EA) onboarding experiences.
• A Vibrant Onboarding Team: As the leader of the pack, you’ll cultivate a work environment that’s as productive as it is engaged. Through your guidance, the team’s Employee Net Promoter Scores (ENPS) will soar, and recruitment success rates will speak volumes of your leadership. Your efforts in team development will not only bolster individual growth but ensure our collective greatness