Experienced Field Service Representative - Defense

at  Boeing

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Boeing Global Services (BGS) is seeking an Experienced Field Service Representative for technical field support of the best attack helicopter in the world, the AH64D/E aircraft in Mesa, Arizona.
A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the AH64 D/E helicopter.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Minimum of 5 years of experience working maintenance for AH-64D or AH-64E aircraft
• At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.
• Must possess a current US Passport

TYPICAL EDUCATION/ EXPERIENCE:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years of related work experience or an equivalent combination of education and experience (e.g. Master+4 years of related work experience, 10 years of related work experience, etc.).

• Performs troubleshooting procedures for multiple systems
• Provides customer focused technical field support of AH64 aircraft for Boeing’s customers on a global scale
• Aid the customer in troubleshooting procedures for drives, propulsion, pneudraulic, electrical and armament systems
• Resolves maintenance and operational issues
• Interprets technical documents and monitors product performances
• Must be able to develop and conduct ad hoc training in an informal/on-the-job training environment
• Responds to operational issues by interpreting technical documents to identify, diagnose and resolve issues in support of scheduled and unscheduled maintenance events
• Collaborates with company organizations to isolate equipment problems not detected by diagnostics and standard documentation
• Collects technical data and evaluates maintenance procedures to address potential support issues
• Manages field office resources and maintains company presence
• Prepares and submits required data using various reporting methods using strong written and oral communication skills
• Ability to interface with all levels of customer organizations
• Capable of interpreting technical drawings and data to apply knowledge in rectifying aircraft mechanical and electrical issues
• Familiar with MS office and capable of concise reporting and remote communications
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required