Experienced Operations Manager

at  Clayton Hotel Manchester Airport

REQUIREMENTS:

• 2-4 years’ experience in Operations management.
• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Strong communicator; and comfortable in contributing to the overall hotel strategy.
• Ability to build relationships and influence with all levels of the business.

OBJECTIVE OF THE ROLE

Reporting to & supporting the General Manager & Deputy General Manager, the Operations Manager will manage the day to day operations for all areas of the hotel as well as motivating and leading all staff.

KEY DUTIES AND RESPONSIBILITIES

• Provide strategic support to the General Manager for all hotel operations.
• Directly lead the head of departments
• Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
• Succession Planning – Lead the development and continuous learning of the hotel staff.
• Ensure the best level of customer care within the property.
• Support the profitability and cost management of the hotel.