Experienced Receptionist

at  Maldron Hotel Kevin St Dublin

REQUIREMENTS:

• 1-2 years experience in a similar role
• Knowledge of Opera cloud is essential.
• Handling individual and group reservations
• Excellent customer care skills.
• Be able to work on your own initiative.
• Excellent communication skills.
• Be able to cope well under pressure.

OBJECTIVE OF THE ROLE

Reporting to the primarily to the Front Office Manager accompanied by the Senior Management Team, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

KEY DUTIES AND RESPONSIBILITIES

• Greet and welcome our guests to the Hotel.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Take responsibility for the security of the keys.
• Update all guest information in the computer.
• Take and confirm reservations to our guests.
• Offer support and assisting the reservations department as required