Expert, Product Management

at  Canadian National Railway

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

JOB SUMMARY

The Expert, End User Services Product Management is responsible for translating business requirements into product roadmaps. The incumbent works closely with the Business and I&T stakeholders to develop and drive the evolution of CN IT enterprise platforms products and solutions under their responsibility. The Expert will achieve this based on user and business client feedback, alignment with System Architecture strategies and using reports and feedback from the Service Offering Manager and Product Manager. This role ensures that the product and these evolutions meet CN’s requirements Regulatory and Cybersecurity requirements, good market practices and modernization objectives. The Expert, Product Management also oversees the operationalization of this roadmap.

RELEVANT WORK EXPERIENCE

• Minimum 10 years of relevant work experience
• Experience of Product Management
• Experience shaping, building, scaling and sustaining products
• Experience with requirements analysis
• Experience working with complex technology systems in large organizations *
• Minimum 5 years of leadership experience and overseeing deliverables.
• Experience with requirements analysis.
• Experience in transportation logistic companies*
• Strong experience in the End User Services / Digital Workspace area: M365 suite with focus on MS-Teams and SharePoint, Atlassian Confluence, PC and Toughbook’s in a Windows OS landscape, Software Packaging and Distribution, VDI, Printers, eFax, Mobility (iOS, Android operating systems and Mobile Device Management (MDM) systems Workspace One and Intune), IP Telephony (Cisco CUCM, IP Phones and Voice Gateways) and Contact Center Technologies (Genesys, Nice)
• Any experience in one of the fields above is considered an asset

EDUCATION/CERTIFICATION/DESIGNATION

• Bachelor’s Degree in Computer Science, Engineering or equivalent
• Competencies
• Inspires others with impactful communications, leadership and adapts to the audience through speech and writing
• Innovates through problem solving
• Knows the business and stays current with industry trends to elevate expertise
• Demonstrates organizational and planning abilities, including but not limited to decision making, problem solving and prioritization
• Collaborates with key internal stakeholders to enable higher productivity
• Works independently with little supervision and strong organization skills
• Demonstrates analytical, strategic and critical thinking and a broad vision when making decisions
• Technical Skills/Knowledge
• Knowledge of Design Thinking principles and Agile and Safe delivery concepts
• Ability to develop a product vision and execute to make that vision a reality
• Familiar with key principles of Cybersecurity Governance Risk and Compliance
• Continuous process improvement
• Strong command of the office 365 suite (Powerpoint, Word, Excel), familiarity with Service Now are a plus