At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

BASIC QUALIFICATIONS

• 2+ years’ experience desirable supporting in fast paced customer service, administration, or operations environment
• Bachelor’s Degree (preferably in HR) or equivalent work experience

ADDITIONAL SKILLS/PREFERENCES

• Specialized knowledge in HR
• Prior experience working in shared services.
• Prior Workday experience
• Strong Data Management skills
• Strong oral and written communication skills
• Ability to navigate computerized data entry system or other relevant applications.
• Bilingual/Multilingual with English
• Strong resilience to ambiguous environments
• Strong data management and attention to detail
• Strong oral and written communication skills
• Strong stakeholder management
  Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( LillyRecruitingCompliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
  Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
  

  WeAreLill

• Taking, logging, assessing, and resolving first line calls, chats, and emails.
• Process HR transactions, logging and closing cases, and ensuring accuracy of data
• Explaining and applying HR policy and procedures to advise managers, employees, and HR through their query.
• Providing guidance to users on the use of systems including Workday and the local intranet to help them find information and process transactions/submit requests electronically.
• Understand scope of services and Service Level Agreements for customers and drive improvement in performance deliverables.
• Manage questions, escalate those cases that are outside standard guidance and need further support through resolution processes, directing inquiries where necessary to the Center of Excellence
• Maintain electronic employee personnel files.
• Provide ongoing feedback and share learning to content governance team to maintain strong self-serve content to other team members and Training Analyst on either new specialist topic or require learning.
• Provide feedback and information to support a high-quality experience in the HR Capability Centre
• Create, update, store relevant employment information.
• Conduct data quality reviews, monitor and correct processing errors.
• Assist in testing upgrades and new system functionality