Expression of Interest - Customer Service Officer

at  WaterNSW

Ready to make a splash in your career?
WaterNSW is seeking Customer Service Professionals (Inbound Call Center) to apply to our talent pool for potential upcoming opportunities in 2024.
We may have both maximum term and permanent opportunities available during this time.
Our perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.

• Flexible working
• Work a 9-day fortnight at Full pay on the Enterprise agreement
• Up to 16 weeks paid parental leave
• Fertility leave
• Yearly corporate wear allowance
• Professional development and educational assistance
• Salary - $81,699 base + 11% Super
• And so much more!

• Provide high quality service to customers and resolve multiple customer enquires in an efficient and courteous manner across NSW.
• Research, analyse and resolve customer enquiries both over the phone and email in a timely manner.
• Evaluate and interpret customer needs and expectations, research information and source advice to accurately respond to customer enquiries and/or complaints consistent with legislation and other regulatory instruments.
• Working to achieve both individual and team based Key Performance Indicators.