ESSENTIAL REQUIREMENTS/EXPERIENCE:

• Full-time work rights in Australia
• 7-10 years’ relevant experience
• Microsoft licensing/solution experience or SAP experience
• Building Relationships-Advanced
• Customer Centricity-Advanced
• Customer & Market Orientation-Advanced
• Customer Solution Management
• Negotiation Skilled

NEGOTIATION SKILLED

• Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.
  Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
  

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Why SoftwareOne?:
Expression of Interest: Are you interested in a future career at SoftwareOne Australia? Apply to let us know and we’ll consider your application when a vacancy opens us.
Discover the heartbeat of SoftwareOne! Our 7 core values aren’t just words – they’re the beating heart of our company culture. Join us in a journey that unveils the essence of how we work, connect, and succeed. Watch the video to dive deep into the values shaping our everyday interactions, customer relations, and team spirit.
Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (Job-Specific per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR

• Be the primary point of contact and build and maintain long-term relationships with customers
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors
• Take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Drive proactive new Sales, Renewals, and overall Opportunity Management.
• Manage day-to-day Customer and Partner Requests
• Develop, maintain and execute an account strategy with short-/ mid-/ and long-term goals on
• Account growth
• Profitability
• Customer retention
• Customer satisfaction
• Lead, moderate and orchestrate all activities on accounts
• Enhance organization’s reputation by taking ownership for accomplishing new and different requests; exploring opportunities to add value to our customers
• Track and forecast of defined account metrics, KPIs and financials
  What we need to see from you: