External Operations Director (U.S. Based Only)

at  Cater2me

Cater2.me was founded in 2010 with the goal of connecting inspired kitchens with the masses. Inspired by San Francisco’s thriving farmers’ markets and the abundance of passionate local chefs, we decided it was time to revamp catering by opening up access to this amazing wealth of local gourmet food. We’ve set out on a mission to connect companies with the local food scene, to give them a better, more wholesome sense of the small businesses around them. We enable these relationships through a mix of technology and committed customer service. No longer are you only able to read about the hottest chefs and food startups while at work – we’re bringing them into your offices and homes.
Cater2.me stands for curated quality and variety, trusted service, and dead-simple ordering. At Cater2.me, Your Catering is Our Business!

POSITION OVERVIEW:

As our External Operations Director, your mission will be to drive the effectiveness and efficiency of onsite service teams and operations nationwide. Working directly with the leadership team, you will define client success objectives, metrics, processes, and systems to allow the team to scale. You’ll manage a team of regionally-based managers, coaching and mentoring them to build high-performing, client-centric teams. Our ideal candidate has experience in executing catering and events, has overseen a large client-facing team, has a data-driven approach, and thrives in a fast-paced environment.

• Lead the development and strategy of our national on-site operations, including defining and optimizing operating processes and procedures
• Develop and implement best-in-class operational and customer service standards across all markets
• Direct the development, prioritization, and product management of initiatives focused on improving the client experience, client retention, and operational efficiencies
• Manage and support a highly productive, motivated, and driven national team, working with local managers on hiring, training, and ongoing career development
• Identify and collaborate with department heads on strategic and tactical opportunities on both a local and national level
• Actively participate in senior leadership meetings to help craft quarterly goals for all departments and the long-term direction of Cater2.me