External Quality Assurance Officer

at  Training Qualifications UK

KEY REQUIREMENTS

• Have excellent verbal and written communication skills
• Be organised and able to prioritise your workload.
• Be dedicated to providing world-class customer service.
• Be able to think on your feet and respond to customer demands.
• Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
• Be comfortable working to deadlines, and set standards and operating procedures.

KEY RESPONSIBILITIES

• Assign and organise EQA activities.
• Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and EQAs for further action.
• Provide advice and guidance on EQA activities to a portfolio of centres.
• Complete centre recognition and qualification approval processes for onboarding centres in line with established Standard Operating Procedures.
• Undertake Direct Claim Status transfer processes, as required.
• Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
• Support the EQA Team Leader with sanctions and actions placed upon assigned centres.
• Act as liaison between the Operations, Business Development and Service teams and support with EQA related matters.
• Support centres to make sure TQUK meet the requirements of their Centre Assurance Standards Scrutiny arrangements.
• Support the EQA Manager, Compliance Manager and EQA Team Leader (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
• Respond to enquiries in line with SLAs, escalating to the EQA Manager/Team Leader and seeking input from other teams when required.

OTHER RESPONSIBILITIES

• Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
• Efficient and effective data and file management; inputting, filing, monitoring of data.