Facilities Key Accounts Manager - HVAC

at  AFMS Group

CONTRACTUAL STRATEGY AND MANAGEMENT

Develop, agree and manage a robust strategy and annual plans for each contract, to meet the contractual requirements, as well as operational and financial business targets
Ensure contracts are optimally structured, managed and populated to increase operational efficiency
Focus on future direction of each contract, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract
Ensure a best practice framework is in place for the delivery of each contract, using processes, procedures and systems aligned to the company quality policy
Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports
SLA Management, compliance & governance
Performance reporting to the Client

KEY SKILLS AND EXPERIENCE

• Min Grade 12 or Matric Equivalent
• ND or B Tech or equivalent qualification in HVAC or Electrical
  Min 8-10 years previous experience in a Facilities Management/ technical/engineering environment with proven track record in managing a large and complex portfolio