Job Title: Facilities Technician
Salary: £22,500 - £26,400
Location: Cambridge
Contract: 12 months fixed-term, Shift pattern applicable, one week early (06:00 -14:00), one week late(12:00 - 20:00),
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
Responsible for maintaining, fixing and improving our building and equipment, You will be responsible for completing reactive and preventive work across the Cambridge Campus.

WHY JOIN US?

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different

LI-IB

ABOUT THE ROLE

As a Facilities Technician you will be at the heart of the action, working in a fast paced environment collaborating with other teams constantly.
You will have the opportunity to progress and grow in your career, learning new skills and expanding on current skills. There are opportunities to complete wide varieties of trainings like PAT testing, IOSH Managing Safely and First Aid. To be successful in this role you will require great customer service skills, a keen eye for detail, sound IT skills and adaptability.

WHAT YOU WILL BE DOING

• Complete planned preventative maintenance and record on CMMS system
• Respond to reactive helpdesk tickets and close within the agreed time frame.
• Identify defects that arise whilst completing PPMs and Reactive works
• Ensure helpdesk calls and general building works are prioritised and proactively managed to ensure minimum downtime, including carrying out work in a safe and effective manner, while complying with Group policies and statutory requirements.
• Undertake rectifications populated from Workplace Inspections, record actions on the Helpdesk.
• Supervise and collaborate with external contractors as required, ensuring all relevant information and work permits are checked, site inductions are completed, and correct paperwork is completed in line with Group Policies and statutory requirements before being handed over to the Premises Administration Team.
• Liaise and work with management on projects to ensure office furniture moves carried out efficiently to minimise business disruptions and costs, keeping storage areas clean and correctly stocked up.
• Support with operational projects on an adhoc basis
• Providing a consistently high level of customer service through Front of House Services in line with business agreed SLAs.
• Ensuring all room services are managed including room set up, daily checks, restocking and fault investigation of rooms and equipment (both IT and non-IT) to support business and customers’ needs, including recording and escalating issues as required.

The successful candidate will have a ‘can do’ attitude; committed and motivated to provide 100% customer satisfaction. They will have confidence in their approach to tasks and will take full pride in their personal appearance.

• IT Skills - Microsoft Office/ Internet
• High Attention to detai