Facility Administrator

at  FirstService Residential

JOB OVERVIEW:

The Facility Administrator assists in the facility operations to ensure; quality customer service is provided to the client, maintenance of facilities at a maximum level, and oversight of vendors for quality control and adherence to contracts.

SKILLS & QUALIFICATIONS:

• Is committed to continual learning as evidenced by attendance at seminars, trade shows, and training conferences.
• Has customer service experience.
• Displays strong written and oral communication skills.
• Must be able to handle multiple tasks.
• Must be able to work independently and prioritize daily work load.
• Must possess strong customer service skills.
• Must be able to handle the stress and pressure of the position.
• Must be proficient with Microsoft Office.
• Must be resourceful and a creative problem solver.
• Must be detail oriented.

EDUCATION & EXPERIENCE:

• Completion of some college level course work.
• Proficient in English.
• Strong general math skills.

PHYSICAL REQUIREMENTS & WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be mobile enough to move around office in order to make copies, send mail and faxes.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, parks and recreational areas.
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.
• Must be able to hear in order to receive telephone calls and voice mail messages.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

JOB RESPONSIBILITIES:

• Take client calls and manage work order process, vendors, and client issues
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Issuance of resident identification, access KeyCards, resident registration, and ensure appropriate computer and paper files are kept.
• Review and monitor community Policies and Guidelines.
• Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.
• Coordinate and attend as requested designated meetings or functions.
• Responsible for implementation of the Procedural Manual, and any other duties that may be required by supervisor.
• Represent professionalism and FirstService Residential standards of operations to clients and fellow staff at all times.
• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
• Follow quality system procedures.
• Maintain an organized workspace according to company procedures.
• Greet walk-ins when needed.
• Other duties may be required from time to time.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be mobile enough to move around office in order to make copies, send mail and faxes.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, parks and recreational areas.
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.
• Must be able to hear in order to receive telephone calls and voice mail messages.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboar