Failsafe Officer Corneo Plastics

at  Queen Victoria Hospital NHS Foundation Trust

We are currently looking for a self motivated, independent, organised and resourceful Failsafe Officer to work for the Corneo Plastics Department.
Reporting to the Service Coordinator and working closely with the other schedulers, Consultants and Medical Secretaries in order to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural and verbal, to be exchanged with patients/clients, relatives, staff or external parties.
We are looking for someone who is methodical, organised, has exceptional attention to detail, with the ability to plan. An excellent communicator both written and verbal is essential, as well as the ability to follow laid down processes and procedures whilst working in conjunction with RTT pathways and NHS target.
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients, We regularly receive excellent results from patient satisfactions surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning.
The post holder will support in the provision of a safe and effective Ophthalmology failsafe service and provide a comprehensive, efficient and effective service to the department. The post holder will support the Ophthalmology team to develop and maintain risk stratification Standard Operating Procedure’s relating to patient pathways and follow up requirements. The post holder will work autonomously, reporting to the Service Co-ordinator and follow the precedents set in the role and guided by defined policies, protocols and procedures.
The post holder will also work as part of a Multi-disciplinary team and will provide expertise in the proactive management of Ophthalmology patient pathways from referral to discharge, ensuring the entire pathway is managed smoothly. The Post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide consistent approach across the Trust, using standard operating procedures to ensure that functions of the role are carried out within given time scale

Please refer the Job description for details