Fairmont Gold Supervisor (Luxury Front Desk/Concierge)
at Fairmont
Banff, AB, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 03 Jun, 2024 | Not Specified | 03 Mar, 2024 | 1 year(s) or above | Guest Recovery,Working Experience,Interpersonal Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Company Description
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Ability to work well under pressure in a fast paced environment
- Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Strong interpersonal and problem solving abilities
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills is required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
- Constant sitting, standing and walking throughout shift
- On occasion must be physically able to lift guest luggage and assist to guest room
- Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
Responsibilities:
- Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
- Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
- Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
- Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services/excursions
- Must be available for shift work including weekends, mornings, and evenings.
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP’s
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Other duties as assigned
Qualifications
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Hospitality
Hotels / Restaurants
Administration, Hospitality
Graduate
Hospitality, Management
Proficient
1
Banff, AB, Canada