Family Activities Supervisor

at  David Lloyd Clubs

WHAT WILL I BE DOING?

• Leading member obsessed service and member engagement at all times.
• Leading my team to deliver the children’s activities with structure and enthusiasm whilst encouraging the maximum participation of the children.
• Leading my team to deliver the club children’s activity programme including: Core Club Programme, Holiday Active Programmes and children’s parties.
• Delivering the children’s programme in line with Product Briefs, Lesson Plans and Brand Standards.
• Ensuring that all services delivered to children meet all requirements of the Children’s Safety Guide at all times.
• Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
• Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards.
• Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity.
• Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience.
• Taking ownership to resolve member’s queries or complaints.
• Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
• Participating and sharing knowledge and expertise with other team members.

WHAT’S THE PURPOSE OF THE JOB?

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every day.