Family Services Supervisor

at  Invocare

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

HOW TO APPLY:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.
*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merit

W hat skills and experience do you need?

• Experience in a service-driven organisation or ability to quickly learn the functions of the job
• Current unrestricted driver’s license
• Be at ease with death, the expression of grief and handling deceased people
• Developing and motivating a sales team including adherence to a structured sales program with a proven track record in direct sales, marketing and networking
• The ability to sell products and services with confidence
• A proven track record in direct sales, marketing and networking
• Absolute customer focus, and able to communicate and respond effectively to all levels of the public
• Strong attention to details and the ability to follow direction
• Sensitivity, along with a comfort to circumstances involving grieving people, and their values and belief

Reporting to the Parks and Gardens Manager you will have a responsibility leading the Park sales team. You will be working directly with client families helping them to decide on both pre need and at need memorialisation. This is an essential service we offer and the team’s role is to understand and deliver solutions to people at a sensitive and critical time. The rewards of the role can be both personal and financial. Your experience will be varied but you do need to have previous staff supervision experience, good computer skills and a “can do attitude”.

W hat skills and experience do you need?

• Experience in a service-driven organisation or ability to quickly learn the functions of the job
• Current unrestricted driver’s license
• Be at ease with death, the expression of grief and handling deceased people
• Developing and motivating a sales team including adherence to a structured sales program with a proven track record in direct sales, marketing and networking
• The ability to sell products and services with confidence
• A proven track record in direct sales, marketing and networking
• Absolute customer focus, and able to communicate and respond effectively to all levels of the public
• Strong attention to details and the ability to follow direction
• Sensitivity, along with a comfort to circumstances involving grieving people, and their values and beliefs