Family Support Consultant

at  Affinity Education Group

Job no: 514207
Work type: Full Time
Location: Brisbane
Categories: Administration, Call Center & Customer Service, Education & Training

WHO WE ARE:

We offer a professional yet fun environment when interacting with our families, communities, and staff and live by our Affinity Values – Creating Shining Stars, Deliver Outstanding Professionalism, Being Completely Connected, Going Above and Beyond, Living the Team Spirit and Having Serious Fun!

You will be responsible for:-

• Supporting the centres to convert customer enquiries to bookings, waitlist and/or centre tours
• Maintaining records of all customer interactions using our databases and systems (XAP)
• Selling the benefits of our child care centres to prospective and current families
• Co-ordinating information on behalf of our network of childcare centres
• Monitoring survey feedback to assess the quality of experience families receive
• Promptly responding to enrolment enquiries from prospective families
• Working collaboratively with centres to ensure that occupancy is maximised, records are maintained, and families are serviced appropriately
• Strategising and communicating the types of activity parents could be eligible for in order to boost families approved activity entitlements
• Managing the active opportunity pipeline and ensure the minimisation of stalled leads
• Executing enrolment strategies in line with current promotional strategies or through State, Area or Centre Manager input
• Monitor and track the Customer Feedback system to ensure all inquiries are being handled and resolved by relevant key stakeholders within the appropriate timeframes; and if not met are actioned/escalated to their direct line manager.