Family Support Specialist

at  G8 Education

VLQ4, Queensland, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate10 Jul, 2024Not Specified10 Apr, 2024N/ADatabases,Relationship Building,Communication Skills,Customer Service,ChildcareNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

  • 514776
  • Varsity Lakes, QLD, 4227
  • Customer and Marketing
  • Permanent Full time
    Add to favourites Favourite View favourites
    G8 Education is one of Australia’s largest early education and care providers, with more than 420+ centres across Australia and over 10,000 team members who are all helping shape the lives of over 45,000 children every day. Our core values of passion, innovation, dedication, compassion, and integrity, unite us on our journey to ensure the health and happiness of future generations where we are committed to developing a culture that empowers and rewards our family of early childhood educators, teachers, leaders, and support office team members.

Responsibilities:

  • Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
  • Support families over the phone, live chat and via email, providing initial advice on the G8 early learning centre that will suit their needs and arranging centre tours
  • Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
  • Record and maintain our customer enquiries database within our CRM
  • Understanding and application of G8 Education policy, legislation, the Federal Government’s childcare subsidy and associated processes to effectively respond to customer needs
  • Work across multiple technology platforms and databases
  • Identify and escalate complex enquiries
  • Liaise with our centre network to enhance the quality of support provided to our families and centre

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Pharma / Biotech / Healthcare / Medical / R&D

Customer Service

Graduate

Proficient

1

Varsity Lakes QLD 4227, Australia