Fan Experience Representative
at Lyte
Australia, , Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 19 Sep, 2024 | USD 35 Hourly | 20 Jun, 2024 | N/A | Stressful Situations,Communication Skills,Customer Service | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
COMPANY SUMMARY
Lyte is a demand-first solution creating a better live ticketing experience for event producers and fans around the world. Lyte’s innovative technology enables fans to request tickets at any time, allowing event producers to access insights and inventory management capabilities that lead to more informed decision making and significantly improved event outcomes. By bringing every phase of the event ticketing lifecycle under one roof, fans are provided with a safe and secure way to buy, sell, return and transfer tickets for the events they love whilst giving event producers access to greater data and insights for ongoing optimization and more consistent outcomes. Lyte has been utilized by prestigious venues, festivals and sports organizations including Life is Beautiful, MadCool, Lost Paradise, the Association of Volleyball Professionals, and more.
POSITION OVERVIEW
The Fan Experience team provides excellent customer service to Lyte ticket buyers on a day to day basis. Fan Experience Agents are expected to consistently display patience and empathy for Lyte fans. Fan Experience Agents are responsible for responding to fan inquiries and requests and working with those fans to answer their questions and resolve their problems. A successful Fan Experience Agent is passionate about events and about service, and is committed to ensuring every Lyte ticket buyer has an amazing experience while purchasing their ticket and while attending their event.
REQUIREMENTS AND QUALIFICATIONS:
- Passion for events and customer service
- Ability to stay calm in the face of stressful situations
- Previous experience in a customer service or customer facing role
- Outstanding verbal and written communication skills
- Ability to collaborate effectively with multiple individuals and departments
- Strong technical aptitude
How To Apply:
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Responsibilities:
- Respond to fan requests and issues in a timely manner.
- Adhere to customer service procedures, processes and policies.
- Meet department goals and Key performance Indicators
- Maintaining accurate records and documentation.
- Partner cross functionally with Client Success, Technical Account Management & Event Operations
- Identify technical bugs and provide escalations to PDE
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Events Services
Marketing / Advertising / MR / PR
Event Management
Graduate
Proficient
1
Australia, Australia
