Fast Track Claims Handler Level 1

at  Solicitors Regulation Authority

Contract Type 1
Fixed Term Contract / Secondment
Contract length 1
12 months
Working Pattern 1
Full time - flexible working may be considered
Working Hours 1
35 hours per week
Salary 1
£24,542.73 per annum
Location Options 1
Hybrid - home based and Birmingham
Function Type 1
Regulation
1
Are you an individual with excellent customer communication skills? This is an exciting opportunity for you as Fast Track Claim Handler Level 1 (12 months’ fixed term contract) to develop skills, gaining case management and report writing experience.

As a Fast Track Claims Handler Level 1, you will process a high volume of Compensation Fund claim cases, delivering against KPI’s in line with case management guidelines. You will manage a portfolio of straight forward cases, follow process and investigate cases effectively, drafting reports and making recommendations appropriately.
You will provide excellent customer service to claimants, ensuring they are kept up to date and their expectations are managed. You will liaise closely with the Technical Specialists for guidance and feedback to improve your performance and case progression.
As a Fast Track Claims Handler Level 1, you will have a focus on customer service, quality and speed of response whilst being comfortable in a high volume, high speed, KPI driven environment. The main use of communication will be the telephone.
You will be comfortable with continually changing processes as we evolve the process and develop our IT systems. You will have your own case-holding, but also be comfortable with being able to pick up any file as it is needed in a pooled file system.