FDS Query Management Agent (H/F)

at  BNP Paribas

FDS QUERY MANAGEMENT AGENT (H/F) (JOB NUMBER: LUX022346)

BNP Paribas SA, a subsidiary of the BNP Paribas group, is one of Europe’s leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
To support its current growth, BNP Paribas SA is looking for a:

KEY RESPONSABILITIES :

• Ensure a positive and professional client service experience.
• Expected result: Achieve high customer satisfaction ratings and positive feedback from clients.
• Manage client inquiries via phone, email, or in person.
• Expected result: Respond to client queries promptly, accurately, and courteously.
• Direct client complaints or complex requests to relevant departments in a timely manner.
• Expected result: Resolve client issues effectively and efficiently, or escalate them to the appropriate personnel.
• Provide clients with technical assistance on systems and services.
• Expected result: Demonstrate product knowledge and expertise, and assist clients with using the products and services correctly and optimally.
• Escalating serious issues to management for prompt resolution.
• Expected result: Communicate clearly and professionally with management and other stakeholders, and ensure that urgent matters are handled with priority and urgency
  Advantages of the position :
  By joining this team, you will the opportunity to discover all the aspects of the Fund Distribution domain in an international environment.
  Working environment :
  You will be a part of a strong Group certified Top Employer for the 5th time. You will join a young, dynamic and diversified team and work in a value-driven work environment.
  Your profile :

EDUCATION :

Bachelor or Master Degree in Finance.

PROFESSIONAL EXPERIENCE:

5 years minimum experience in knowledge of FDS / Market TA / fund industry in general, flows and products.

BEHAVIOURAL SKILLS:

• Attention to detail / rigor
• Client service oriented with strong communication skills by speaking and Writing with the ability to deal with intermediaries and colleagues
• Ability to collaborate / Teamwork

TECHNICAL SKILLS:

Ability to use electronique tools (FBL, connect, host, Hobart, …)

TRANSVERSAL SKILLS :

Analytical Ability

LANGUAGE SKILLS:

• Excellent written and oral English and French skills are essential
• Other European languages (Spanish, German, Italian) are considered as a real advantage
  During the finalization of the recruitment process, the preselected candidate will be asked to provide us an extract from his/her criminal record dated less than 3 months (record N°3 for Luxembourg), according to the dispositions of the law from July 23rd 2016 regarding the criminal record.
  PRIMARY LOCATION: Luxembourg
  JOB TYPE: Fixed Term

Please refer the Job description for details