Field and Technical Support Specialist

at  Klein Tools

Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact?

• Perform all field activities and requirements as they relate to the new product development and VOC research processes.
• Provide product support and customer/consumer assistance via email, telephone, written or other methods of communication for Klein‐branded mechanical tools. Maintaining Zen Desk database with data entry regarding contact person, problem inquiry, resolution and any action steps taken.
• Assist all departments as necessary with specific knowledge, industry insight and access to job sites for various needs ranging from tool use observation, photography and video of tools in use, product design, engineering and management learning as it relates to product development and competitive assessments.
• Recruit new members to the Tradesman Club each week in order to build a more robust database for use in future testing, promotions, communications, etc.
• Identify and develop new product ideas and convey them to the appropriate Product Manager each month. The ideas should be viable enough to merit further investigation and should lead to product improvements and/or new product ideas.
• Communicate product quality issues to the corporate quality team.
• Perform all other duties as required