Field Application Specialist

at  QuidelOrtho

The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
As we continue to grow as QuidelOrtho, we are seeking a Field Application Specialist for Panama, who is responsible for installing analyzers and providing customer support and training in the correct use of the equipment. Provides technical assistance to Salespersons, Technical Engineers and customers, ensuring that all customer technical issues are resolved in a prompt and complete manner. Functioning as the secondary, on-site technical contact for the client, solving chemistry, Immunoassay and blood bank related issues as determined by the account team.

Major Duties & Responsibilities

• Provide on-site customer training and re-training for analyzer use in CC and BB.
• Run correlation studies, precision, troubleshooting and accuracy tests to ensure our analyzer are working properly.
• Assist Sales Representatives in answering questions regarding analyzers or methods prior and post sales cycle.
• Promote new tests to increase business on current customers (Menu Expansion).
• Mail announcements, product notifications, bulletins and technical news to customers.
• Coordinate presentation or educational activities for customers.
• Elevate properly quality compliance with any notification or claim reported by customer.
• Provide assistance with regulatory compliance for clinical laboratories.
• Support Distributor in Central America on technical issues if required.

Qualifications

• Bachelor’s degree in Chemical, Medical or Biological Sciences, including Medical Technologist, Chemist and Biochemist.
• Intermediate knowledge of English, spoken and written.
• Available to move within the territory of Panama.
• Willingness to travel if necessary out site Panama (example: distributor in Central America or Regional).

• Provide on-site customer training and re-training for analyzer use in CC and BB.
• Run correlation studies, precision, troubleshooting and accuracy tests to ensure our analyzer are working properly.
• Assist Sales Representatives in answering questions regarding analyzers or methods prior and post sales cycle.
• Promote new tests to increase business on current customers (Menu Expansion).
• Mail announcements, product notifications, bulletins and technical news to customers.
• Coordinate presentation or educational activities for customers.
• Elevate properly quality compliance with any notification or claim reported by customer.
• Provide assistance with regulatory compliance for clinical laboratories.
• Support Distributor in Central America on technical issues if required