Field Clinical Specialist - Chile

at  Boston Scientific Corporation

QUALITY SYSTEM REQUIREMENTS

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

For those individuals that supervise others, the following statements are applicable:

• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

FUNCTIONAL KNOWLEDGE

• Requires basic conceptual and technical knowledge of theories, practices and procedures within own job function

PURPOSE STATEMENT

Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory, Regional, National or EMEA level. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.

KEY RESPONSIBILITIES

• Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient follow-up for company products.
• Work is driven by Customer demand and pre-planned support requirements.
• Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
• Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
• Supports team to achieve projected sales goals and increase sales revenues. ?
• Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
• Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
• Records customer information and activities in company’s CRM system: use the system as an alignment tool with other commercial roles.
• Provides education support on product usage and customer training. ?