Field Competence Support Engineer

at  Nokia

FAMILY DESCRIPTION

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

SUBFAMILY DESCRIPTION

Deployment (DEP) comprises the provision of an end-to-end process for the acquisition, construction, implementation / integration, installation, commissioning, and customer acceptance.

WORK EXPERIENCE:

• 5+ years’ experience in Nokia 3G/4G/5G mobile network rollouts & Deployments, projects.

KNOW HOW:

• Understanding Nokia’s site and delivery processes in projects.
• Ability to work in multi-national environment and in customer interface.
• Ability to work independently in a team, based on the rollout schedule, follow up milestones.
• Co-operation/managerial skills to follow up subcontractors’ performance.
• Understanding Business Ethics & Values
• Ability to travel within Australia if required
• Ability to check and use special tools (e.g., torque wrench, level) for checking installation quality

Troubleshooting / Reporting / Site Audits / Operational & maintenance skills / Testing and acceptance.

• Review all site access documentation ensuring that it is accurate, relevant and to Client standards.
• Active technical team member to resolve complex problems requiring Field support.
• Active technical team member to resolve complex problems including site solution & constructability.
• Responsible for Telecom or Infrastructure according to specialty/expertise required within own area or across Field organization
• Responsible for Installing, testing, commissioning, and troubleshooting LTE Network in RAIL environment.
• Responsible for Leading & Training & supporting 3rd party contractors for Installing, testing, commissioning, and troubleshooting LTE Network in Rail environment.
• Responsible for performance levels to SLA/OLA applicable in own area
• Responsible for site testing and acceptance based on test procedures and test plan
• Supports acceptance of Network & Sites in own area
• Supports escalated Deployments matters in own area
• Supports Outage and general investigations for report purposes
• Supports liaison with Deployments subcontractors & 3rd parties in own area
• Undertake special assignments to resolve Network Operations issues
• Installation knowledge and understanding of 3G/4G multi-vendor site builds
• Commission & integration skills in Telecommunication multi-vendor BTS site
• Conduct and Quality Audit multi-Vendor Site
• Experience in commission and Hardware Configuration of UMTS/LTE sites
• Experience installation/Commissioning/Troubleshooting BTS UMTS/LTE
• Review product related technical notes to indicate changes required correct deployment LTE Sites.
• Strong skills in Antenna work – leading Tilts / TMA / installations
• Troubleshooting using a variety of test devices to investigate transmission & Power faults
• Support RF Optimization work
• Collation of work pack documents
• Point of Contact for any site-based solution change management.
• Assist with the collation and completion of Hand Over Packs

Field Competence Support Engineer – Installation / Commissioning / Integration / Troubleshooting / hardware reconfiguration / Antenna Optimization /

Troubleshooting / Reporting / Site Audits / Operational & maintenance skills / Testing and acceptance.

• Review all site access documentation ensuring that it is accurate, relevant and to Client standards.
• Active technical team member to resolve complex problems requiring Field support.
• Active technical team member to resolve complex problems including site solution & constructability.
• Responsible for Telecom or Infrastructure according to specialty/expertise required within own area or across Field organization
• Responsible for Installing, testing, commissioning, and troubleshooting LTE Network in RAIL environment.
• Responsible for Leading & Training & supporting 3rd party contractors for Installing, testing, commissioning, and troubleshooting LTE Network in Rail environment.
• Responsible for performance levels to SLA/OLA applicable in own area
• Responsible for site testing and acceptance based on test procedures and test plan
• Supports acceptance of Network & Sites in own area
• Supports escalated Deployments matters in own area
• Supports Outage and general investigations for report purposes
• Supports liaison with Deployments subcontractors & 3rd parties in own area
• Undertake special assignments to resolve Network Operations issues
• Installation knowledge and understanding of 3G/4G multi-vendor site builds
• Commission & integration skills in Telecommunication multi-vendor BTS site
• Conduct and Quality Audit multi-Vendor Site
• Experience in commission and Hardware Configuration of UMTS/LTE sites
• Experience installation/Commissioning/Troubleshooting BTS UMTS/LTE
• Review product related technical notes to indicate changes required correct deployment LTE Sites.
• Strong skills in Antenna work – leading Tilts / TMA / installations
• Troubleshooting using a variety of test devices to investigate transmission & Power faults
• Support RF Optimization work
• Collation of work pack documents
• Point of Contact for any site-based solution change management.
• Assist with the collation and completion of Hand Over Packs.