Field Implementation Consultant - Hospitality (German speaking, Berlin, m/f/x)

at  Lightspeed

Hi there! Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
Lightspeed is seeking a customer service-oriented individual in Berlin to provide on-site service and technical assistance for our Point of Sale products. The main industry we are involved in is Hospitality including restaurants, hotels and bars. This is a position that will require you to be able to travel and take ownership of interesting projects.
* Please note this role is based in Berlin, Germany. *

What you’ll be doing:

• Travel to customers’ locations in and around Berlin to facilitate their implementation of the hardware and provide technical support.
• Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
• Guide customers onsite through their setup, implementations and integrations.
• Install/troubleshoot networking devices including routers and wireless access points.
• Document and track customer installation, network details, schematics and other on-site services.
• Report the progress of the installations to your Team Lead and Installation Coordinator
• Ensure all hardware is present before going onsite to the customer.
• Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
• Communicate with our development team regarding current and ongoing customer and product issues.
• Represent Lightspeed as company ambassador for all new and existing customers.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience.

What you need to bring:

• Previous experience in the hospitality industry (restaurants, hotels, etc,) and interacting with customers to deliver value and surpass their needs;
• Proven ability to effectively troubleshoot and resolve customers technical issues;
• Ability to handle multiple implementation projects at various phases in their customer journey;
• The ability to work collaboratively alongside the Field Sales team both pre and post sales to ensure the smooth onboarding of new customers;
• Highly organized, self-motivated and self-educated;
• Excellent communication and presentation skills in both German and English;
• Driver’s license

Even better if you have, but not necessary:

• Passion for technology
• Technical or Hardware installation/support
• Networking fundamental knowledge
• Technical background and experience in POS, SaaS, networking and/or software.

We know that people are more than what’s on their CV. We can offer full technical training for the right candidate, if you want to learn we are here to help you grow
What’s in it for you?

Come Live the Lightspeed Experience….

• Genuine career growth opportunities based on performance within a company that’s continuously expanding.
• Uncapped commission
• Work with highly skilled people who are as passionate about sales & marketing as you are
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact;
• Fun activities with your teammates & social events throughout the year

and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. .
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.

• Travel to customers’ locations in and around Berlin to facilitate their implementation of the hardware and provide technical support.
• Plan and organize onsite training sessions with business owners, management team, and/or staff on the front end of the POS system.
• Guide customers onsite through their setup, implementations and integrations.
• Install/troubleshoot networking devices including routers and wireless access points.
• Document and track customer installation, network details, schematics and other on-site services.
• Report the progress of the installations to your Team Lead and Installation Coordinator
• Ensure all hardware is present before going onsite to the customer.
• Manage your schedule, collaborate with the Installation Coordinator to plan your onsite visits as efficiently as possible.
• Communicate with our development team regarding current and ongoing customer and product issues.
• Represent Lightspeed as company ambassador for all new and existing customers.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.
• Work closely with other contributors on the Launch and Professional Services team including Managers and Team Leads, to best handle day-to-day situations to improve the overall customer experience