Field IT Engineer

at  Live Nation

WHAT YOU NEED TO KNOW

• Proven years of technology industry experience. Experience with ticketing and/or retail systems preferred.
• knowledge of Microsoft, Apple, and mobile device applications.
• Experience with both wired and wireless networking technologies and products
• Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams

• Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
• Installation of software, firmware to ensure devices are up to date
• Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
• Upgrading and replacing hardware and software as and when required
• Configuring and testing of the above said hardware and software
• Diagnosing and remediation of issues and problems both remotely and on-site
• Raising incidents and updating incident management software
• Tracking Assets and updating asset management software
• Minimise incidents and service distribution by providing proactive support and maintenance
• Coordinating and liaising with clients prior to attendance and installations
• Working with third party providers and contractors often in a lead capacity
• Provide on-site end user training and demonstration of Ticketmaster products
• Updating and maintaining technical and operational documentation
• Communicating and collaborating with multiple teams and clients
• Following best practices and procedures ensuring standards are maintained
• Maintain an understanding of all TM and LN products usage and functionality